After placing your order, you should have received an automated confirmation email at the address you used during checkout. This email contains:
A second email is sent once your order ships — this is the important one. It includes your tracking number and a clickable link to the carrier's tracking page (USPS, UPS, FedEx, or DHL). Click the tracking link to see real-time shipment progress.
💡 Tip: If you can't find the email, check your spam, promotions, or junk folder. Order emails sometimes get filtered there by mistake.
If you've misplaced your tracking number or need a status update directly from a real person, email:
📧 customercare@us-skyhawkdrone.com
In your message, please include:
Our customer support team will look up your order and send you the current shipping status — typically within 24–48 business hours.
For immediate help with order tracking, call:
📞 [+13207661354]
Phone Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Have your order number or billing details ready for the fastest service.
Here's a typical breakdown of how long your order takes from purchase to doorstep:
After you place your order, the SkyHawk fulfillment team processes your purchase, prepares the package, and prints the shipping label. This usually takes 1–3 business days. Weekends and US holidays don't count toward processing time.
You'll receive a "Your Order Has Shipped" email once your package leaves the warehouse — this email contains your tracking number.
Once shipped, standard US delivery typically takes 5–10 business days. This varies depending on:
Combining processing and shipping, most orders arrive within 6–13 business days from the order date. Some orders arrive faster — many customers receive their SkyHawk 4K Drone within 5–7 days total.
📍 Free US Shipping on Multi-Packs: 2-pack and 4-pack orders ship free across the United States. No hidden handling fees, no surprise shipping charges at checkout.
When you click your tracking link, you might see different status messages. Here's what each one usually means:
The shipping label has been generated, but the package hasn't been physically picked up by the carrier yet. This usually updates within 24–48 hours once the carrier scans the package.
Your package is moving through the carrier's network or is on the delivery truck for your area. Out-for-delivery means you can expect arrival the same day.
The carrier has marked your package as delivered. Check your front door, porch, mailbox, or any safe drop-off location. Drones are typically shipped in discreet brown packaging — don't expect a flashy box.
There's been a temporary issue with delivery — wrong address, missed attempt, weather delay, or other carrier issues. Contact the carrier directly using the tracking link, or reach out to our support team for help.
Carrier scans sometimes go missing — especially during busy holiday seasons. If your tracking hasn't updated in 4+ business days, contact us at customercare@us-skyhawkdrone.com with your order number. We'll investigate with the carrier on your behalf.
Check with neighbors, around the porch, side gates, and inside mailbox compartments. Carriers occasionally mark packages as delivered before actual delivery. If you still can't locate it after 24 hours, contact us immediately so we can file a claim and arrange a replacement if needed.
Take clear photos of the damaged outer packaging AND the drone inside (broken propellers, cracked body, damaged controller). Email customercare@us-skyhawkdrone.com within 7 days of delivery with the photos and your order number. We'll process a replacement at no cost to you.
We're sorry for the mix-up! Send us photos of what arrived along with your order number to customercare@us-skyhawkdrone.com. We'll ship the correct bundle immediately and arrange return shipping for the wrong one.
Contact us as soon as possible by phone — if the order hasn't shipped yet, we can usually update the address. Once a package has been picked up by the carrier, we may not be able to redirect it.
Contact us immediately by phone or email. Cancellations are possible only before the order has been processed and shipped. Once your package is in transit, you'll need to use our 90-Day Money-Back Guarantee for a refund instead.
Lithium drone batteries are shipped at low charge per FAA airline safety rules. This is normal — your battery isn't defective, just intentionally low. Charge it fully (about 90 minutes for first charge) before your first flight. If it doesn't charge after 3+ hours, contact us for a replacement.
Once your SkyHawk 4K Drone arrives, here's how to get started:
Under current FAA rules, recreational drones over 250 grams (about 0.55 pounds) must be registered with the FAA before flying outdoors. The SkyHawk 4K Drone — depending on the exact model variant — may fall in this category. We strongly recommend visiting faa.gov/uas/getting_started before your first flight to:
This is a one-time, low-cost step that protects you from FAA fines and helps keep US airspace safe for everyone.
The SkyHawk 4K Drone comes with an industry-leading 90-Day Money-Back Guarantee. If after a fair trial period you're not fully satisfied with the drone, simply contact customercare@us-skyhawkdrone.com within 90 days of receiving your order to start the refund process.
See our Contact Us page for more details on starting a return.
Note: The 90-day guarantee covers product defects and general dissatisfaction. It does not cover user-error crash damage. The optional protective case ($9.95) is highly recommended for first-time pilots and travelers.
If your question isn't answered here, our friendly support team is ready to assist:
📞 Phone: [+13207661354]
📧 General Support: support@us-skyhawkdrone.com
📧 Customer Care & Refunds: customercare@us-skyhawkdrone.com
📅 Phone Hours: Monday – Friday, 9:00 AM – 6:00 PM EST